Contact us

One address reaches a human for everything: contact@giraffelens.com. We reply within two business days, usually much sooner.

Questions before you start

Not sure whether the screening suits your child's age, language background or situation? Ask, we'd rather answer first than have you guess.

Help with your report or account

Trouble opening a report, moving to a new device, or using the teacher questionnaire? Include the email you purchased with and we'll sort it out.

Refunds

The full report comes with a 30-day money-back guarantee. Email us within 30 days of purchase and we'll refund it in full, no forms and no argument.

Feedback from professionals

Corrections, critique and suggestions from psychologists, teachers and researchers are genuinely welcome, they make the screening better.

A note on what we can't do by email:we cannot interpret your child's results clinically, and we cannot diagnose. If your question is “what should we do about these results?”, the right people are your child's school, GP, paediatrician or a registered psychologist, and your report is written to be taken to them.

Looking for answers first? Try the FAQ or the walkthrough of how the screening works.